Cancelling & data export

Your data is yours. You can export it at any time, and cancelling does not delete it immediately.

Exporting your data

| Data | How to export | |---|---| | Agent instructions, skills, files and memory | Sync each agent to your own git repository from its Git tab, or download files from Files. See Memory & git state. | | Audit log | Export from the admin Audit log page as CSV or JSON. See Audit log. | | Reports and canvases | Download from the agent’s Reports and Canvas tabs. | | Conversations and executions | Through the REST API or ask us for a full export. | | Full instance export | Email [email protected]: we provide a database dump and archives of agent workspaces. |

Credentials are never exported in readable form. Keep your own records of the keys you connected.

Cancelling

1. Export anything you want to keep (above).
2. Open https://exohuman.cc/account and cancel the subscription from Billing (the Stripe customer portal). Enterprise customers cancel according to their contract.
3. Your instance keeps running until the end of the paid billing period.
4. At the end of the period the instance is stopped. Your final invoice includes metered usage up to that moment.

After cancellation

• The stopped instance and its backups are retained for 30 days, during which you can reactivate or request a full export.
• After 30 days the instance, its data and its backups are permanently deleted. Deletion of backups completes within their retention period.
• Invoices remain available in the Stripe customer portal.

If you need written confirmation of deletion, ask [email protected].